ITIL® 4 Strategist: Direct, Plan & Improve

The ITIL® 4 Strategist: Direct, Plan, and Improve course is designed to provide practitioners with a practical and strategic method for planning and delivering continual improvement with necessary agility. It is aimed at managers of all levels involved in shaping direction and strategy or developing a continually improving team. It will cover both practical and strategic elements.

ITIL® is a registered trade mark of AXELOS Limited.

• IT Support Staff;
• IT Consultants;
• Business Managers;
• Business Process Owners;
• IT Developers;
• Service Providers;
• System Integrators;
• Anyone working in a Devops team.

• Understand the key concepts of direction, planning, improvement.
• Understand the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning in that context.
• Understand the role of GRC and know how to integrate the principles and methods into the service value system.
• Understand and know how to use the key principles and methods of continual improvement for all types of improvements.
• Understand and know how to use the key principles and methods of Communication and Organizational Change Management to direction, planning and improvement.
• Understand and know how to use the key principles and methods of measurement and reporting in direction, planning, and improvement.
• Understand and know how to direct, plan, and improve value streams and practices.

Obtained ITIL® 4 Foundation certification.

PeopleCert accredited training materials.

ITIL® 4 Strategist: Direct, Plan & Improve (the exam fee is already included in the course price).

Module 1: Core concepts of Direct, Plan and Improve

• Key concepts of Direct, Plan and Improve
  • Basics of Direction
  • Basics of Planning
  • Basics of Improvement
  • Operating model
  • Methods
  • Risks
  • Scope of control
  • Identify the scope of control and within this.
• Understand the differences between:
  • Vision and mission
  • Strategy, tactics and operations
  • Governance, compliance and management
  • Policies, controls and guidelines.
• Value, outcomes, costs and risks and their relationships to direction, planning and improvement.

Module 2: Direct, Plan and Improve through Service Value Chain and Guiding Principles

• Direct, Plan and Improve of the Service Value System
• Direct, Plan and Improve of Guiding Principles

Module 3: Role of Direction in Strategy Management

• Introducing Stategy Management
• Developing Effective Strategies.

Module 4: Implementation of Strategies

• Managing Risks
• Making Decisions through Portfolio Management
• Directing via Governance, Risk and Compliance
  • The role of risk and risk management in DPI
  • How governance impacts DPI
  • Controls that are sufficient, yet not excessive.

Module 5: Introduction to Assessment and Planning

• Core Concepts of Assessment
• Conducting Effective Assessments
• Assessment objectives, outputs, requirements and criteria
• Assessment methods.

Module 6: Assessment and Planning through Value Stream Mapping

• Introducing Value Stream Mapping
• Developing Value Stream Maps
• Knowing More About Value Stream Mapping.

Module 7: Measurement, Reporting, and Continual Improvement

• Measurement and Reporting
• Alignment of Measurements and Metrics
• Indicators and metrics to support objectives
• Measurements for the Four Dimensions
• ITIL continual improvement model
• Core Concepts of Planning
• Define and prioritize desired outcomes of an improvement
• Build, justify and advocate for a business case
• Improvement reviews
• Analysis of lessons learned
• Know how to embed continual improvement at all levels of Service Value System
• Continual Improvement of the Value Chain and Practices.

Module 8: Organizational Change Management Principles and Methods

• Nature, scope and potential benefits of organizational change management
• OCM throughout DPI and Service Value Chain
• Key principles and methods of communication and organizational change management:
  • Identify and manage different types of stakeholders
  • Effectively communicate with and influence others
  • Establish effective feedback channels
• Effective interfaces across the value chain
• Resistance and Reinforcement.

Module 9 Direct, Plan and Improve for value streams and processes

• Differences between value streams and practices. How those differences impact direction, planning and improvement.
• Methods and techniques to direct, plan and improve value streams and practices
  • Addressing the four dimensions
  • Organizations and People in the Service Value Systems
  • Partners and Suppliers in the Service Value Systems
  • Value Streams and Processes in the Service Value Systems
  • Information and Technology in the Service Value Systems
  • Applying the guiding principles
  • Value stream mapping
  • Optimization of workflow
  • Elimination of waste
  • Ensuring and utilizing feedback.