ITIL®4 Specialist: High Velocity IT
ITIL 4’s holistic approach raises the profile of service management in organizations and industries, setting it within a more strategic context. It tends to focus tends on end-to-end product and service management, from demand to value. ITIL 4 HVIT (High-Velocity IT) addresses the specifics of digital transformation and helps organizations evolve toward a convergence of business and technology, or establish a new digital organization.
As demand for digital technology grows, practitioners are under increasing pressure to design, develop, run, and support digital systems and services. ITIL 4 HVIT helps practitioners understand digital transformation, guides them and their organizations toward a more integrated state between business and technology, and provides practical guidance in the application of HVIT.
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Course target
The High-Velocity IT course prepares candidates for the PeopleCert ITIL 4 Specialist: High-Velocity IT formal examination. The official HVIT course syllabus outlines the following objectives:
- Understand concepts regarding the highvelocity nature of the digital enterprise, including the demand it places on IT
- Understand the digital product lifecycle in terms of the ITIL ‘operating model’
- Understand the importance of the ITIL guiding principles and other fundamental concepts for delivering high-velocity IT
- Know how to contribute to achieving value with digital products
Audience
- Senior IT leaders and executives
- Managers, supervisory staff and team leaders
- IT professionals who require a deeper understanding of the ITIL 4 publications, and how ITIL 4 concepts and activities can be implemented to enhance the quality of IT service management within an organization
- IT professionals working in roles associated with a service-based business model
- IT architects, IT planners, IT consultants, IT audit managers, IT security managers, IT developers and operational support staff
- Service management professionals and ITSM trainers interested in achieving the Managing Professional designation in the new ITIL 4 framework
At Course Completion
This ITIL® 4 Specialist: High Velocity IT (HVIT) course will help you understand how the digital enterprises and operating models focus on rapid delivery of their products and services while performing in high velocity environments to gain the maximum value.
Prerequisites
Candidates must currently hold the ITIL 4 Foundation certificate before registering for this course.
Training materials
PeopleCert accredited training materials.
Certification Exam
Course ITIL® 4 Specialist: High-Velocity IT is delivered with a respective certification exam PeopleCert.
Certification exam m is included in course price.
Course outline
Module 0: Course Overview
Module 1: Introduction to High-Velocity IT
Module 2: Key Concepts of High-Velocity IT
- Digital organization
- High-velocity IT
- Digital transformation
- IT transformation
- Digital product
- Digital technology
Module 3: High-Velocity IT Culture
Module 4: High-Velocity IT Techniques
- Valuable investments – strategically innovative and effective application of IT
- Fast development – quick realization and delivery of IT services and IT-related products
- Resilient operations – highly resilient IT services and IT-related products
- Co-created value – effective interactions between service provider and consumer
- Assured conformance – to governance, risk and compliance (GRC) requirements
Module 5: The ITIL Management Practices
- Relationship Management
- Portfolio Management
- Architecture Management
- Business Analysis
- Deployment Management
- Service Validation and Testing
- Software Development and Management
- Availability Management
- Capacity and Performance Management
- Infrastructure and Platform Management
- Monitoring and Event Management
- Problem Management
- Service Continuity Management
- Service Design
- Service Desk
- Information Security Management
- Risk Management
