AML/CFT Advanced Level Training Module: Customer Research

To raise the qualifications of employees of credit institutions and other financial institutions by improving their knowledge and skills, to introduce the stages of the research process of existing and potential customers, information evaluation requirements, as well as theoretical and practical aspects.

Employees of banks and other financial institutions who are engaged in researching potential and existing customers, as well as those who are related to these tasks in the performance of their direct work duties.

• Orient yourself in the information about customer identification, beneficial ownership (Beneficiary) and politically significant persons (Politically Exposed Person, PEP) identification techniques. Use techniques in the evaluation of documents submitted by clients.
• Define and justify your requests to clients for additional information or documents needed in the research process.
• Orient yourself in the specifics of the submitted documents.
• Knowing the specifics of customer research, the required minimum amount of documents and information, will be able to identify unusual and suspicious transactions for the customer.
• As a result of research, make appropriate decisions.

Attended AML/CFT Basic level training course or acquired knowledge and skills within the scope of this course.

Training materials prepared by BDA.

Not intended.

• Structure of the research process;
• Types and regularity of customer research;
• Risk factors (increasing/reducing risk);
• Identification of persons and verification of obtained information and data;
• Identification, verification and verification of the beneficial owner;
• Cases of in-depth research;
• Origin of funds and prosperity;
• Responsibilities and research results, consequences.

As part of the training, practical examples and tasks for more effective consolidation of newly acquired knowledge will be discussed.