Atpakaļ

OCEB2F, Biznesa procesu pārvaldības pamati

Kursa ilgums, akadēmiskās stundas:24
Kursa cena, EUR (bez PVN):900,00

Plāni

Datums, laiksVietaValoda
26.novembris - 29.novembris, 2019 RĪGA, Tallinas 4Latviski
Pieteikties

 

Mērķauditorija:

Uzņēmumu vadītāji, Biznesa analītiķi, Procesu analītiķi, Procesu pārvaldnieki, IT risinājumu arhitekti, projektētāji un izstrādātāji,  u.c.

Kursa mērķis:

Apgūtas pamata zināšanas par biznesa konceptiem un modelēšanu, uzņēmumu pārvaldības un attīstības principiem, biznesa procesu pārvaldības principiem, konceptiem, metodēm un modelēšanu, biznesa procesu modelēšanas notāciju BPMN v.2.0.

Pēc kursa dalībnieki:

  • Būs ieguvuši vispārīgu izpratni par biznesa pamatiem, stratēģiju, plānošanu un mērķu noteikšanu, biznesa procesiem;
  • Spēs pielietot biznesa procesu pārvaldības terminoloģiju, pārzinās metodes;
  • Būs ieguvuši pamata zināšanas biznesa procesu modelēšanas notācijā BPMN v.2.0;
  • Būs ieguvuši augsta līmeņa izpratni par procesu kvalitātes, pārvaldības un metriku ietvariem, piemēram, Six Sigma, Business Process Maturity Model, u.c.
  • Būs sagatavoti OMG OCEB 2 Fundamental sertifikācijas eksāmenam.

Kursa saturs:

1. Business fundamentals:

  • Business strategy
  • Strategy development methods
    • Porter’s Five Forces framework
    • STEP analysis
    • Market segmentation
    • SWOT analysis
    • MOST analysis
    • Internal capabilities
    • BCG matrix
    • Ansoff’s matrix
    • Business goals and objectives
    • Typical business functions
      • Marketing
      • Accounting
      • Finances
      • Operations
      • Sales
      • Human Resources
      • Information Technologies
    • Value chains
    • Sample questions

2. Management fundamentals:

  • Management and managers
  • Business administration
  • Projects
  • Project managers
  • Costs and financial key figures
  • Analysis methods
    • Break-even analysis
    • Crossover analysis
    • Decision trees
    • Sample questions

3. Business process fundamentals:

  • What is business process
  • Characteristics of business process
  • Reference to goals and objectives
  • Discovering business processes
  • Discovering approaches
  • As-Is and To-Be business process
  • Degrees of abstraction of process description
    • Descriptive modeling
    • Analytical modeling
    • Executable modeling
    • Sample questions

 4. Business motivation model BMM:

  • Basic elements
    • Enterprise’s ends            
    • Means to an end
    • Influencers
    • Assessment
    • External elements
    • Sample questions

 5. Business process management:

  • History
    • Total quality management TQM
    • Business process reengineering BPR
    • Business process management definitions
    • Stakeholders’roles and responsibilities
    • Function-focused and Process-focused organisation
    • Business process management systems
    • Sample questions

 6. Business process modeling fundamentals:

  • Syntax, notation, and semantics
  • Art of abstraction in modeling
  • Sample questions

7. Business process modeling and notation BPMN v.2.0:

  • Introduction to BPMN
    • Development
    • Goals
    • Basic principles
    • Token
    • Elements of BPMN
      • Definitions
      • Rules
      • Examples
    • Pools and lanes
    • Business process modeling skills
      • Activities and subprocesses
      • Gateway logic: OR, AND, XOR
      • Events
        • Start events
        • End events
        • Intermediate events
      • Practical work
    • Sample questions

8. Business processes frameworks (high level):

  • APQC Process classification framework fundamentals
    • Operating processes
    • Management and support processes
    • Supply chain operations reference model (SCOR) fundamentals
    • Value reference model (VRM) fundamentals
    • Sample questions

9. Quality frameworks (high level):

  • Concepts
  • Business process maturity model (BPMM) fundamentals
    • Goals and basic principles
    • Maturity levels
    • Appraisal
    • Six Sigma fundamentals
      • Goals and basic principles
      • Quality characteristics
      • Roles
      • Process steps (DMAIC)
      • Focus areas
      • Defects per million opportunities (DPMO)
      • Quality control chart
    • ISO 9000 fundamentals
    • Toyota production system (TPS) fundamentals
    • Sample questions

10. Regulations and governance frameworks (high level):

  • Basel II, Basel III fundamentals
  • Sarbanes-Oxley act (SOX) fundamentals
  • Control objectives for information and related technology (COBIT) fundamentals
  • Sample questions

11. OCEB certification process:

  • Timing
  • Application process